We want you to be fully satisfied with your purchase. If for any reason you are not, please review our return and exchange policy below.

1. Eligibility for Returns and Exchanges

• Products are eligible for return or exchange within 7 days of delivery.

• Items must be unused, unworn, and in their original packaging with tags intact.

• Certain items such as innerwear, accessories, or sale/discounted products may not be eligible for return or exchange.

2. Conditions

• Returns or exchanges will only be accepted if the product is in resalable condition.

• Products damaged due to misuse, improper handling, or not in their original condition will not be accepted.

• Proof of purchase (order confirmation or invoice) is required for processing.

3. Process for Returns and Exchanges

• To initiate a return or exchange, contact us at meknyeofficial@gmail.com with your order details.

• Our team will guide you through the process and arrange for pickup if applicable.

• Once the returned product is inspected and approved, we will process your exchange or refund.

4. Refunds

• Refunds will be processed to the original method of payment within 7–10 business days after approval.

• Shipping charges (if any) are non-refundable.

5. Exchanges

• Exchanges are subject to product availability.

• If the requested replacement is unavailable, a refund will be issued instead.

6. Damaged or Incorrect Products

• If you receive a defective or wrong product, notify us within 48 hours of delivery.

• We will arrange for a replacement or issue a full refund at no additional cost.

7. Non-Returnable Items

• Items purchased on final sale or under special promotions may not be eligible for return or exchange.

• For hygiene reasons, innerwear and similar items are non-returnable.

8. Updates to Policy

• This policy may be updated or modified from time to time.

• The most recent version will always be available on this page.